This return policy is incorporated by reference into the LifelineTerms and Conditions available at www.lifelinemcs.org/terms and applies to you if you are an author who is purchasing a printed book or an ebook from Lifeline(“Author“) or if you are purchasing a printed book or an ebook from the Lifeline Bookstore (“Bookstore Purchaser“) (collectively “Users“).
Cancellation Policy for Printed Books.
A User can cancel an order for a printed book for approximately one hour from the time the order. Past one hour, please understand that Lifeline cannot provide refunds or cancel orders, and except for the cases expressly described in this return policy (i.e., Lifeline agrees to replace your printed book because it arrives damaged, with a material manufacturing defect, or a material defect in workmanship), Lifeline will not accept returns.
Return Policy for Printed Books.
On the off chance your printed book arrives damaged, with a material manufacturing defect, or a material defect in workmanship, contact us via Lifeline’s Customer Support within 14 days of receipt and we will work with you to secure a replacement copy if necessary. Please note that each printed book you order from us is individually made by one of Lifeline’s professional book-printing partners. There may be minor differences across different prints of the same books and/or across books printed by our different book-printing partners, including, but not limited to, slight variances in color fidelity and binding type. While we work very hard to keep our product as consistent as possible, this variation is a normal occurrence and is not considered a manufacturing defect or a defect in workmanship and does not qualify for a reprint.
Lifeline ebooks
Lifeline ebooks (including PDF books) are not subject to the above Cancellation Policy or the Return Policy for printed books. Lifeline does not provide the ability for Users to cancel orders or obtain refunds for, or to receive replacements of, ebooks (including PDF books).
